Welcome to PureVita Store’s FAQ section. We’ve compiled answers to the most common questions about our premium skincare products and services. Whether you’re exploring clinical-grade solutions or luxurious self-care experiences, we’re here to help.

Product Information

What types of skincare concerns do your products address?
Our carefully curated collection addresses various skincare needs including acne, aging concerns, chapped lips, dark eye circles, and eczema. We feature specialized formulations from clinical-grade to organic options.
Do you offer vegan and gluten-free products?
Yes! We proudly offer an extensive selection of vegan and gluten-free formulations. Look for our “Vegan” and “Gluten Free” categories in the menu to explore these specialized products.
What brands do you carry?
We feature premium brands including ELEMIS, EltaMD, La Roche-Posay, Peter Thomas Roth, NEOSTRATA, NuFACE, Phytomer, Exuviance, and many more. Each brand is meticulously selected for its quality and effectiveness.
Do you have products specifically for men?
Absolutely. Our “Men” and “Men’s Skincare” categories feature formulations designed specifically for men’s skincare needs, including our HARDWORKING GENTLEMEN collection.

Shipping & Delivery

Where do you ship?
We proudly offer global delivery service to most countries worldwide. Please note that we currently cannot ship to Asia and select remote areas to maintain our commitment to reliable delivery timelines.
What are your shipping options and costs?
We offer two premium shipping options:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery: 10-15 business days after dispatch
• Ideal for: Faster delivery of clinical-strength formulations

Free Shipping
• Available on orders over $50
• Carrier: EMS service
• Delivery: 15-25 business days after dispatch
• Ideal for: Building complete skincare routines or stocking up
How long does order processing take?
All orders require 1-2 business days for careful processing and quality assurance. We meticulously prepare each shipment to ensure your premium skincare products arrive in perfect condition.
Can I track my order?
Yes, tracking information is provided for all orders. Once your order ships, you’ll receive tracking details via email. If you need assistance tracking your package, please contact our customer service team.
Please Note: Delivery times may vary during peak seasons or due to unforeseen circumstances. We appreciate your understanding and assure you we’re committed to getting your skincare essentials to you as quickly as possible.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Products must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return process.
How do I initiate a return?
To start a return, please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We utilize industry-standard encryption and security measures to protect your payment information. Your financial data is never stored on our servers.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Customer Service

How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within 24 hours.

Still Have Questions?

Our customer service team understands that premium skincare deserves premium support. We’re here to ensure your PureVita experience is nothing short of extraordinary.

Contact Us: [email protected]

Thank you for choosing PureVita Store – where clinical-grade skincare meets luxurious self-care experiences.