At PureVita Store, we believe your premium skincare experience should extend from our carefully curated clinical-grade formulations to our seamless shipping and returns process. Just as we select only the finest products from EltaMD, NEOSTRATA, ELEMIS, and other esteemed brands, we’ve designed our shipping and returns with the same attention to detail and commitment to excellence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

STANDARD SHIPPING – $12.95

Delivered via DHL or FedEx within 10-15 business days after shipment. This premium option includes tracking and insurance for your clinical-grade skincare products.

FREE SHIPPING

Available for orders over $50, delivered via EMS within 15-25 business days after shipment. Tracking information is provided for all free shipping orders.

Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary depending on customs processing and local delivery services.

Returns & Exchanges Policy

Policy Overview

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Our Return Process

STEP 1: INITIATE YOUR RETURN REQUEST

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

  • Your order number
  • Product(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer an exchange or refund

STEP 2: RECEIVE RETURN AUTHORIZATION

Within 24-48 hours (during business days), our skincare specialists will email you a Return Authorization Number and detailed instructions. Please do not ship any items back without this authorization.

STEP 3: PACKAGE YOUR ITEMS SECURELY

Place the unused products in their original packaging within a secure shipping box. Include a copy of your order confirmation or the return form we provide.

STEP 4: SHIP TO OUR FACILITY

Send your package to our returns center at:

PureVita Store Returns
14285 Wycliff Way
Magalia, US 95954

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Timeline: Refunds are typically processed within 5-7 business days after we receive your returned items
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal, etc.)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility

Note: The time it takes for your refund to appear in your account depends on your payment provider’s processing times. Credit card refunds typically appear within 1-2 billing cycles.

Exchanges

We happily exchange products for a different item of equal value. If the replacement item costs more, you’ll be charged the difference. For lower-priced exchanges, we’ll refund the difference.

Exchanges follow the same process as returns. Please indicate in your return request that you prefer an exchange and specify the product you’d like instead.

Non-Returnable Items

To ensure the safety and hygiene of our premium skincare products, we cannot accept returns of:

  • Opened or used products (for health and safety reasons)
  • Products without original packaging
  • Gift cards (if applicable)

Need Assistance?

Our customer service team understands that premium skincare deserves premium support. If you have questions about our shipping or returns policy, or need help with your return, contact us:

Email: [email protected]

Address: 14285 Wycliff Way, Magalia, US 95954

Response Time: We typically respond within 24 hours during business days.

Thank you for choosing PureVita Store – where clinical-grade skincare meets luxurious self-care experiences, supported by customer-focused policies.